Equally important: physical security and cyber security.
The finance industry’s data-handling platforms have a clear bulls-eye on them.
The U.S. mortgage industry supply chain is considered a “massive target for information security breaches.” In fact, from 2015 to 2016 the number of data breaches in the United States went up by 40%.
Still, most mortgage lenders sidestep cyber security by shopping for software the old-fashioned way.
Functionality across platforms is comparable, but security is where the largest variation exists amongst current technology offerings. The regulatory and litigation atmosphere surrounding data breaches in 2018 is such that the best mortgage software addresses cyber security first and foremost.
Here is how the best mortgage software on the market is focused on security frameworks first.
The Weakest Link
Poor cyber security has a financial and regulatory impact. This, combined with the negative press of recent international breaches, is what the modern financial institution wants to avoid.
Though large institutions have tight security, an increase in automation and “digital mortgage” online customer interactions means that high-tech services are being farmed out to third-party vendors. Tools like business intelligence (BI) and machine learning (ML) also means data transfer within the industry is nearly constant.
Homebuyer information is especially ripe for hackers because it includes secondary digital assets like credit data.
Though big banks are heavily invested in keeping this data safe, the sharing of borrower data to smaller vendors has caused a disruption in the security systems. The immature security of these third-party service providers has created a weak link in a previously well-fortified industry.
Who is Responsible?
Though it seems like the third-party vendor is the one who should catch up to security norms, the tech newcomers are not being held responsible.
New legislation in the US holds financial institutions responsible for the security level of their third-party vendors—no matter where the data or breach originated from. When a smaller vendor experiences a security event, it is the large mortgage company that is on the hook.
Even if the company avoids catching the eye of regulators, cases of mishandled customer data have executed litigation of $201+ per recorded liability.
Cyber Security Solutions
The solution is to rein in weak spots by employing cyber security technology that goes beyond the traditional server model. It should cover gateways, third-party access, and employ strategies that keep an eye on common but unsafe tech-related practices.
A tech developer called ABT offers a cloud-based platform called MortgageWorkSpace that ticks the right boxes.
ABT works exclusively with the mortgage industry to develop software solutions for lenders and third-party financial institutions in the home buying industry. With the functionality of the lending platforms in place, ABT leads mortgage tech by focusing squarely on cutting-edge cyber security.
Above all, MortgageWorkSpace provides a secure gateway to access lending data. It employs multi-factor authentication and monitors system email use to fend off phishing as well.
Despite increased accountability, mortgage lenders can keep the company name and customers safe by shopping for a platform that puts security first.
Advanced Cyber Security Features
With market demand high, on-board security features distinguish better platforms from those that add build-out security capabilities as an afterthought.
ABT has a built-in consumer protection feature called Remote Desktop which gives mortgage lending employees a cloud-based real-time file management system. Offering functionality to the user, this feature actually prevents the storage of data on local PCs. This Dropbox-like feature means that the employee’s desktop is not only updateable from anywhere, but that files containing sensitive information don’t get downloaded out of the system where security is weakest.
Lenders shopping for top mortgage software should keep an eye out for features like the Remote Desktop that combine user experience with security in a way that is seamless.
Developers who have security at the forefront of their business model will also provide crucial non-tech extras for lenders.
ABT gives clients a written information security policy that outlines the software’s parameters and security compliance rules. This type of documentation may have been overkill in the past, but is increasingly required by state and federal law for legal operations in the U.S.
Though most software shoppers understandably look at usability first, the consumer financial sector increasingly puts cyber security front and center.
Mortgage broker software is no exception. Platforms should have a full range of built-in cyber security solutions, usability features that incorporate digital protection without being clunky, and advanced features that provide extended protection as regulations become more stringent.
As a target for hackers and a trend of increasing legal accountability, cyber security is now the main consideration in the mortgage software market.