Recently I was on the phone with a client who was having issues with latency over their internet connection. An example of latency is when you are typing info onto an online form. If there is a split- second delay between the time you hit the character on the key board and its appearance on the computer screen, you are experiencing latency. Back to the case... When the client called they were ready to change out a hosted mortgage program that they identified as being slow and inefficient, for another. The hosted application in question is very well known and we have clients all over the country who use it every day with no problems.