Mortgage Software Solutions Blog

Three Things to Look for in a Cloud-Based Mortgage Desktop

In today’s business climate, security and workforce needs are constantly changing. Like many other industries, the mortgage industry must face a whole slew of technological challenges, and they need solutions that have been adapted to those ever-changing trends.

One of the biggest trends changing the way mortgage companies do business is the move to the cloud. Cloud-based systems aren’t just limited to data storage these days. In fact, businesses can manage and run their entire desktop from a convenient containerized computing service in the cloud. Services like Access Business Technologies’ MortgageWorkSpace replace the traditional desktop and make it easier and more cost-effective for employees to use the latest versions of the software they know and love, without worrying about installing or reconfiguring their computers. Using cloud-based services also provides employees with greater mobility, allowing them to work from any device in any location and making it easier to stay connected to their team while on the road.

mobile workforceHowever, when moving your business to the cloud, there is a lot to consider. Here are three things to look for in a cloud-based mortgage desktop:

Mobility

One of the greatest benefits of investing in a cloud-based mortgage desktop is the ability to access the software and data you need from wherever you are. This is especially important as you consider how the rise of Bring Your Own Device (BYOD) policies have changed the way the workforce accesses confidential business data.

By offering a mobile solution for your workforce you are allowing them to continue to make vital business decisions even while away from the office. Whether they are working from home or on the road, having the ability to tap into their full desktop (including important mortgage software, applications, and information) from anywhere creates a more powerful and effective workforce.

When accessing confidential customer data on a mobile device, it’s important to keep in mind the security vulnerabilities that may come with that. When looking for mortgage services that meet your mobile needs, it’s important to find a solution that offers protection against security threats and is compliant with Consumer Financial Protection Bureau (CFPB) IT regulations.

Security

The mortgage industry has to be especially cautious with their security measures, due to the highly-sensitive information they handle every day. When shopping for a cloud-based mortgage desktop, it’s important to not only find a company that checks all of the boxes when it comes to data security, but also one with an industry-recognized name.

One of the benefits of utilizing a cloud-based solution for your mortgage desktop is the fact that your customer data is stored in data centers that feature uninterruptible power, disaster readiness, and heavy restrictions against intruders. MortgageWorkSpace safeguards all of your sensitive mortgage applications, and applications are never sent to or stored on employee devices. Instead, they run on secure and reliable cloud servers certified for financial services companies dealing with sensitive information. Investing in a cloud-based solution means your data is kept safe in top-of-the-line data centers that are SSAE16 Type II and ISO 9001 certified.

Integration

Integrating your software can be a hassle for companies in any industry. When choosing a cloud-based mortgage desktop, finding a service that integrates with all of your existing applications and programs will save your business time and money.

Reentering data can be time-consuming and expensive and can often lead to mistakes. A cloud-based solution that can move data safely and accurately across programs within it’s own suite of applications, as well as with third-party applications, creates a more productive workforce.

ABT Mortgage WorkSpace offers a cloud-based mortgage desktop solution that is trusted by hundreds of mortgage companies across the country and has a 97 percent customer satisfaction rating.

ABT’s platform, PowerCore, provides the infrastructure it takes to bring a secure and easily-accessible desktop to any computer or device with an Internet connection. The platform creates a central location for all of your mortgage data to be stored, reducing the cost of in-house IT and allowing your loan officers to close loans more quickly.

Additionally, ABT’s MortgageWorkSpace service offers a solution that is easy to implement and offers nearly 100 percent uptime. By moving to the cloud, there is no longer a need to worry about updating employee computers one-by-one in order to upgrade mortgage software. This creates a more stable solution to mortgage software needs.

For more information about how your mortgage business can benefit from Access Business Technologies’ cloud-based mortgage solutions, contact us today.

Topics: Mortgage Software Managed Hosting Cloud Services Cloud Mortgage Cloud Services MortgageWorkSpace

Hosted Mortgage Software - slowness issues solved

Recently I was on the phone with a client who was having issues with latency over their internet connection.  An example of latency is when you are typing info onto an online form.  If there is a split- second delay between the time you hit the character on the key board and its appearance on the computer screen, you are experiencing latency.  Back to the case... When the client called they were ready to change out a hosted mortgage program that they identified as being slow and inefficient, for another.  The hosted application in question is very well known and we have clients all over the country who use it every day with no problems.

During our conversation we talked about their connection experience.   "Usually no problem, very fast", I was told.  Our tests of their systems showed they did have a fast internet, when sending/receiving small packets of info.  But when we started testing larger packets of information, files with pdfs/images attached to them, we noticed there was a problem.

 We focused on the hosted mortgage software they were having issues with.  As it turns out their processes had changed.  Over the last 12 months and they had built up their file sizes.  These once small files now had additional pdfs/images added to them.  Their file sizes had increased in size, some were now pushing 6 MB in size. This made what was originally a small data footprint, into a giant one.  And when multiple people execute the same processes, the streams of data were overwhelming their internet connection.  With the increase in size of their data packages it was as if they were trying to suck a watermelon through a soda straw.

One of our Tech people who was on the phone at the time started to ask more detailed question about their business offices and their internet connection.  As it turned out their Internet provider is located in the same building as their offices.  The T-1 connection (1.5MB connection) which I was assuming the company had exclusive access to, was actually fractional and divided up with other offices.  My tech explained that with the increases in file sizes on all applications a T-1 (what used to be the "gold standard" connection size) is now pretty minimal.  And when you start adding to the internet load with cool features like VOIP phones, music and video streaming, you will eat up bandwidth very quickly.

 The client is going to their carrier and will invest in a larger internet connection (a fatter pipe).  They should see the cost of the additional bandwidth offset with by the increased efficiency in their staff's production.   Plus they will not need to get rid of a software tool the staff is used to working with.

I learned a lot during that call.  I am asking better questions and looking at the whole business process rather than just the applications we deal with.

I hope this is helpful... thanks for your time

Chris

photo from http://www.thenourishinggourmet.com

Topics: Mortgage Software Managed Hosting On Demand Software Mortgage Software Latency Managed software hosting issues