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Mortgage Software Solutions Blog

It may be time to hire a mortgage software hosting company if: (Part One)

As a member of a technology company, who hosts-manages and delivers mortgage software over the internet, I have had the opportunity to visit many offices across the country.  During these onsite visits, I often have the opportunity to see their "in-house server room".  I am amazed on how creative some organizations are when building their internal "server room".  

When we get involved it is usually when their systems are not running right.  Many times the organization has outgrown their current office size and are at the point of putting computers/servers wherever they can.  While it may seem perfectly reasonable to the individual to the outsider it may seem amusing.

I wanted to put together a quick list of some of the environments/scenarios I come across. If you the reader has an "ooh ooh" moment of self-realization.  Get started on fixing your potential for disaster.

   While thinking of how to compose this, I must have "channeled" one of the "Blue Collar" comedians. "Jeff Foxworthy".  Which is why I am calling this;

"It may be time to hire a mortgage software hosting company if":

Your Server Rack is next to your 5 gallon "Sparklets"  water dispenser.                                                                      

I kept thinking; how do they change the 5 gallon water jug without splashing the server rack?

Whenever you heat up lunch, your company server resets.              

This group had their company computer/server plugged into the same circuit as their microwave.  Every once in a while the circuit would get overloaded and trip.  By the way the computer area was spread around their break room.   

Your computer room is in the basement or first floor.                    

Normally this would not be such a bad thing.  Basements are usually cooler.  In most cases this is where your utilities come into the office.  But in this case the office was located in New Orleans and the (hopefully) once in a lifetime event happened "Katrina".  Everything was lost.  Of course it may not have made a difference if it was on the second floor either.

Your back-up Tapes/Discs are stored in your office desk.                                            

See previous item.  If there is a flood, fire or ? and you keep the backups in the same location, all can be lost.

Your "IT Department" consists of the one person whose qualification is, they were able to set up their own wireless Modem in their home....so they must know what they are doing.   

                                                                                 Frustrated computer user                 

I have talked  to so many individuals who are running their organizations computer systems because out of everyone in their company they were the most comfortable with computers.  Qualifications consisted of their ability to set up a wireless modem.   This is not to slight their abilities, after all, if the boss asks you to do something, you do it to the best of your ability right? They had things running but overall the company had no true thought or vision for bringing all the pieces together.  Note: I am running into this situation less often, thank goodness.

Your server room also doubles as your bathroom.                  

Ok, I have not seen this yet, thank goodness.  But I am pretty confident that it exists.

I will be adding to this list in later Blogs. 

I hope this was helpful, thanks for you time,

Chris

 

(Photo from "Internet MLM marketing Secrets" web site)

Topics: Hosting yourself alternatives Managed Mortgage software hosting software hosting

Hosted Mortgage Software - slowness issues solved

Recently I was on the phone with a client who was having issues with latency over their internet connection.  An example of latency is when you are typing info onto an online form.  If there is a split- second delay between the time you hit the character on the key board and its appearance on the computer screen, you are experiencing latency.  Back to the case... When the client called they were ready to change out a hosted mortgage program that they identified as being slow and inefficient, for another.  The hosted application in question is very well known and we have clients all over the country who use it every day with no problems.

During our conversation we talked about their connection experience.   "Usually no problem, very fast", I was told.  Our tests of their systems showed they did have a fast internet, when sending/receiving small packets of info.  But when we started testing larger packets of information, files with pdfs/images attached to them, we noticed there was a problem.

 We focused on the hosted mortgage software they were having issues with.  As it turns out their processes had changed.  Over the last 12 months and they had built up their file sizes.  These once small files now had additional pdfs/images added to them.  Their file sizes had increased in size, some were now pushing 6 MB in size. This made what was originally a small data footprint, into a giant one.  And when multiple people execute the same processes, the streams of data were overwhelming their internet connection.  With the increase in size of their data packages it was as if they were trying to suck a watermelon through a soda straw.

One of our Tech people who was on the phone at the time started to ask more detailed question about their business offices and their internet connection.  As it turned out their Internet provider is located in the same building as their offices.  The T-1 connection (1.5MB connection) which I was assuming the company had exclusive access to, was actually fractional and divided up with other offices.  My tech explained that with the increases in file sizes on all applications a T-1 (what used to be the "gold standard" connection size) is now pretty minimal.  And when you start adding to the internet load with cool features like VOIP phones, music and video streaming, you will eat up bandwidth very quickly.

 The client is going to their carrier and will invest in a larger internet connection (a fatter pipe).  They should see the cost of the additional bandwidth offset with by the increased efficiency in their staff's production.   Plus they will not need to get rid of a software tool the staff is used to working with.

I learned a lot during that call.  I am asking better questions and looking at the whole business process rather than just the applications we deal with.

I hope this is helpful... thanks for your time

Chris

photo from http://www.thenourishinggourmet.com

Topics: Mortgage Software Managed Hosting On Demand Software Mortgage Software Latency Managed software hosting issues