Access Business Technologies - Web Based Mortgage Servicing Software

FAQ

Select from any of the subjects below to learn more about our services and technologies:

What is Software as a Service?

What is a vertical service provider?

What is an application service provider?

Why should I invest in new technology?

How can ABT, as a specialized VSP, help my mortgage business?

Can ABT help make my business more competitive with larger organizations?

What are “process-aware” systems?

What advantages does the ABT windows-based, open database architecture have over mainframe systems?

What is a “thin client”?

What does “one virtual system”™ mean?

What is “real-time access” to information?

Why would I want to invest in ABT’s technologies, rather than those of a competitor?

What is Software as a Service?

Software as a Service refers to the sea-change occurring in the application delivery market. Instead of software being stored on the PC or a local server, it is "served" from a server based in a secure NOC. Benefits of Software as a Service include:

Increased data and software security
IT responsibilities moved to the Service Provider

What is a vertical service provider?

A Vertical Service Provider (VSP) is an application service provider (ASP) that covers the application needs of a specific vertical market or industry, such as: banking, manufacturing, education, real estate, government or law. As a mortgage VSP, ABT delivers ‘best of breed’ end to end mortgage processing solutions accessible in real-time over secure web browser connections.

What is an application service provider?

An application service provider (ASP) is a company that remotely hosts software applications authorized users can access through the Internet or an intranet. Of salient benefit to you is freedom from ongoing expenses for software upgrades, hardware investment, and an in-house technology staff. As an ASP, ABT provides skilled and experienced resources who help you with system-related tasks, such as systems administration, exports, and report generation.

Why should I invest in new technology?

Businesses around the globe employ leading-edge technologies, such as e-sourcing and vertical service providers (VSPs), making them faster, more efficient, and better at servicing their clients. These businesses recognize the values inherent with outsourcing the technology components of their businesses — software, hardware, technical administration — making it easier to do what they do best: servicing their customers while maintaining flexibility in a frequently fluctuating business world.

How can ABT, as a specialized VSP, help my mortgage business?

Rapid Deployment- You can quickly ramp up without the high upfront costs of software, equipment, or investing in additional technology staff.

Scalability - The ability to increase or decrease services depending on market fluctuations.

Productivity & Efficiency - Customized, integrated applications meet your specific requirements, allowing your staff to efficiently manage your loan servicing business.

Reporting - Simplified, flexible tools allow you access to your data at a moment’s notice; generate custom reports with ease.

Professional Support - Outsourcing your technical support allows you to take care of your mortgage business: Our technical and analytical support teams help you get the most from your software applications.

Affordability - You save the expense of software upgrades, major equipment investments, and an in-house technology team.

Can ABT help make my business more competitive with larger organizations?

ABT provides business solutions for companies large and small.
For the small to mid-size business, ABT provides a secure, affordable technology platform to operate sophisticated systems — and achieve efficiencies — while maintaining affordability. As a VSP, ABT demonstrates that substantial efficiencies can be gained at a very low technology cost, making it possible for smaller lenders to enter the mortgage processing market, and be competitive with larger mortgage processing operations.

By operating in ABT’s VSP environment, smaller companies have access to modern hardware and best of breed mortgage processing software at a minimal cost, compared to in-house systems maintenance. Combined with ABT’s web-enabled system, mortgage processing software significantly enhances workflow and productivity, allowing team members to process more loans. Moreover, complementary products afford smaller companies the capability to store and share data in a real-time environment; manage collections processes; generate management reports; and service complex or delinquent loans.

Larger business make use of ABT’s innovative Internet- and windows-based technology solutions for integration of their legacy systems, allowing connection of information and systems into “one virtual system,” which in turn provides real-time access to information, simplified report generation, and flexibility to share data with remote offices. ABT’s integration solutions and customized report writing services give larger businesses affordable options for technology improvements, which are unparalleled in conventional mainframe or network-based technology solutions.

ABT's solution includes customized, “process-aware” applications for managing your complex mortgage loans in the deadline-oriented collection process. These intelligent applications introduce time-saving features and automated flexibility, resulting in greater efficiency and productivity. Mortgage processors use ABT's specialized asset management software to effortlessly follow mortgage loans through collections to final disposition, like never before.

What are “process-aware” systems?

Process aware refers to intelligent systems, configured to handle daily processes. Repetitive or otherwise consistent processing are integrated into the system to achieve efficiencies through automation. ABT's process-aware system is built with smart features based on user input and systems configuration: It is programmed with instructions for what to do, when to do it, and how to do it.

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Driven by a Process Intelligent Engine™, ABT’s system customizes data views and processes to the requirements of each client. For example, in the loan servicing industry, regular steps in the collections process are systematized, managed by ABT's mortgage processing system. Automated triggers are set up to track time-sensitive information, elapse of days, and reminders of deadlines, virtually eradicating human error typical of traditionally manual processing.

What advantages does ABT’s windows-based, open database architecture have over mainframe systems?

ABT stands tall with its integrated systems, by which you access all your systems through a single interface, rather than multiple windows or DOS-based sessions. Housed in an open database, your information is available from one location: You can generate useful reports at a moment's notice.

Specifically, using ABT's systems integration, you stand to gain advantages like these:

The recognizable windows-based environment provides team members with a familiar graphical interface, resulting in reduced learning curves.
When using non-integrated systems, employees usually must learn a variety of different interfaces and systems to perform their everyday tasks, resulting in less time spent on serving customers. These different systems typically require time-consuming switching among and between applications, leading to depletion of system resources. Often, users seek help with an application, only to give up their frustrating searches through poorly-written documentation and explanation of policies and procedures, all of which both extend the learning curve and reduce accomplishment. ABT's polished system successfully defends against such wasted time and effort.

A single, consistent user interface lends greater productivity for your loan servicing team members. Users of ABT's system avoid difficult navigation of numerous screens in more cumbersome mainframe environments, and instead, they can easily access their data with a variety of specific, simple tools.

With its open database architecture, ABT’s data warehouse provides authorized users access to their real-time servicing information over a secure Internet connection. It is designed with convenient features you use to assign access levels for users, based on their particular roles and responsibilities: You gain superior access and productivity, while adhering to proper security protocols for sensitive data.

Generating reports for data management was never easier. User-friendly tools in the open database structure alleviate the frustrations of trying to pull together data from a plethora of sources for analysis and evaluation.

Using ABT's system costs less. The expense of an investment in mainframe systems is substantially higher than that for a windows-based environment. Aside from equipment, you must also factor in the expense of writing complex interfaces to move data in and out of the system, as well as higher-priced code modification costs made necessary by business or marketplace changes.

ABT's environment consists of integrated features which allow your systems to “communicate” with each other, even if they do not share a common language! This way, you can easily connect data with mouseclicks among accounting, collections, and loan servicing systems.
In contrast, a mainframe environment limits the sharing of data between systems, often requiring input duplication or complex, costly programming to work around the numerous constraints posed by legacy systems.

What is a “thin client”?

Thin client pertains to an environment wherein software resides on a server, rather than on individual user (or, client) computers, and only those software components needed by the user can be accessed. Many benefits are attached to thin client systems, and include:

Quick and simple access to software
User-specific software components are installed on each user's computer, eliminating unnecessary and confusing icons, programs, and user options

Server-resident software is easier to service and less expensive to maintain than are multiple versions and copies residing on individual computers

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ABT employs thin-client technology for the mortgage processing industry. Rather than having expensive, high cost computers, each loaded with all the applications you use, ABT transitions your multiple systems to a thin client environment, where your software resides on our server, and is maintained by us. Your users have straightforward access to only those software components they need to perform their daily activities.

Consider the benefits: Since you save the expense of computers to run your applications, you minimize ongoing PC costs. Your employees work in a streamlined environment, improving their overall productivity. For example, an account manager who needs to view only bankruptcy files sees only those bankruptcy data views. Less clutter and fewer confusing software options and icons that don’t apply to their daily functions, means your employees can more efficiently accomplish their tasks.

What does “one virtual system”™ mean?

One virtual system™ is ABT's phrase to describe the skillful integration of multiple, disparate systems which actually share information: It is one system composed of many.

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ABT’s technology makes one virtual system a reality by integrating all of a customer‘s software applications into a single desktop view, using a common database and a single point of access. The ABT system generates a layer of communication between software programs, even if they do not share a common language.

What is “real-time access” to information?

Real-time access means you can easily get to and work with current data, as though you were at the source of input. Using an Internet connection no matter where you are — home office, a satellite office, travelling with an Internet-enabled laptop, or at a client location — current information is at your fingertips.

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ABT’s data warehouse makes it possible for you to access your business records in real-time. Housed in an open database, your records are available through a secure Internet connection, regardless of where in the world you are; be assured, our state-of-the-art, proven security measures are enforced to protect your sensitive data at all times.

Why would I want to invest in ABT’s technologies, rather than those of a competitor?

ABT pushes technology, generating innovative, modern e-business solutions based on advanced Internet- and windows-based technologies. We have no competitors: Other companies try to compete by using desktop applications that may look good, but are nevertheless based on an underlying mainframe environment. We deliver open database, fully integrated solutions for true, real-time analysis and management of your data.